We're committed to making our website as accessible as possible for all customers. This accessibility statement provides information on:
- accessibility of our website
- requesting information in an accessible format
- reporting accessibility problems
- website content which doesn't meet accessibility standards
- website content exempt from accessibility standards
- ongoing improvements for increased accessibility
This accessibility statement applies to the 'Safeguarding Adults Board' website provided by City of York Council. Within this statement the term 'our website' relates to information held within, and functionality driven by, both our content management system (CMS) and other systems.
Accessibility of our website
Our website is designed to be used by as many people as possible; the text should be clear and simple to understand and you should be able to:
- zoom in up to 300% without problems
- navigate most of our online services using just a keyboard
- use most of our online services with screen reader software
Most of our website will work when scripts, applets or other programmatic objects are turned off, or aren't supported by a device. However, your experience using our website without scripts running may degrade.
Our website is partially compliant with the latest Web Content Accessibility Guidelines, known as 'WCAG 2.1 AA'. Get details of website content which doesn't meet accessibility standards, and website content exempt from accessibility standards.
Requesting information in an accessible format
If you need information in a different format email: [email protected], and tell us:
- the location of the information (copy and paste the URL/address from your browser address bar)
- your name and email address (so we can respond)
- the format you need (for example, audio CD, braille, British Sign Language (BSL), large print, accessible PDF)
Our Web Services Team will respond within 5 working days.
Reporting accessibility problems
If you find any accessibility problems that are not listed on this page, or you think we’re not meeting the accessibility requirements, email: [email protected] in the first instance so that we can work to resolve the issue. If you contact us with a complaint about the accessibility of our website, and you’re not happy with our response the Equality Advisory and Support Service may be able to help you.
The Equality and Human Rights Commission is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations.
Website content which doesn't meet accessibility standards
Some parts of our website are non-compliant, meaning they don't meet accessibility standard 'WCAG 2.1 AA', in these cases:
- we're working with internal teams who administer the systems, and with external suppliers, to improve accessibility standards
- we've provided a means of requesting information in an accessible format
Due to the amount of issues and the complexity of fixes, we'll continue to update this statement as we identify and resolve areas of non-compliance.
Non-compliance with the accessibility regulations
- some pages and document attachments are not clearly written, which may hinder provision in formats people need, such as large print, braille, speech, symbols or alternative language
- some form controls are not correctly identified, so assistive technologies may be unable to operate properly - this relates to WCAG 2.1 AA success criterion 4.1.2
- some error messages are not clearly associated with form controls, meaning people may find it hard to understand what is wrong - this relates to WCAG 2.1 AA success criterion 3.3.1
- some of our videos are missing text alternatives such as captions, audio descriptions and transcripts, meaning people who are blind or visually impaired can't access visual information - this relates to WCAG 2.1 AA success criterion 1.2.3
- embedded iframe for testing video appointment set up doesn't included a title attribute, which screen readers may rely on to describe the contents of the frame; this can mean navigating through frame and iframe elements is difficult or confusing - this relates to this relates to WCAG 2.1 AA success criteria 2.4.1 and 4.1.2
- many downloads, in Portable Document Format (PDF), do not meet accessibility standards, meaning they are harder to use by some people:
- some PDF forms are not responsive, cannot be completed electronically, and are missing labels on form controls - this relates to WCAG 2.1 AA success criterion 3.3.2
- some downloads don't have alternate text for images or figures - this relates to WCAG 2.1 AA success criterion 1.1.1
- some downloads don't have titles or descriptions - this relates to WCAG 2.1 AA success criterion 2.4.2
- some downloads don't have an appropriate tabbing or reading order - this relates to WCAG 2.1 AA success criterion 1.3.2
- some downloads are missing clickable bookmarks, page numbers - this relates to WCAG 2.1 AA success criterion 2.4.5
- some downloads lack consistent headers/footers - this relates to WCAG 2.1 AA success criterion 3.2.3
- some downloads contain tabular information and lists which don't use the correct tags - this relates to WCAG 2.1 AA success criterion 1.3.1
Be aware that parts of our online services may not be accessible and may be subject to separate accessibility statements. A program of work is underway to address issues, involving internal developers and designers, and the companies who provide other functionality.
Website content exempt from accessibility standards
Parts of our website are exempt from accessibility standard 'WCAG 2.1 AA'.
The accessibility regulations do not require us to 'fix' downloads if they were published before 23 September 2018 (if they’re not essential to providing services).
We do not plan to add captions to live video streams, because live video is exempt from meeting the accessibility regulations, as are pre-recorded audio and videos published before 23 September 2020.
Embedded YouTube videos don't allow compliant HTML5 code; we're monitoring any negative effects on overall 'user experience' and we'll review our online services when new technologies emerge.
Maps are exempt from accessibility regulations, but we're working to provide essential information in accessible ways; email us about requesting information in an accessible format. We don’t yet have a way of presenting geographical information (maps and site plans etc.) in a fully accessible format. However, as new technologies emerge we'll review our online services.
We're required to include documents on our website in relation to consultations, some of these documents come from other organisations and may not be accessible; we're advising those organisations to make their documents accessible.
Documents that are supplied to us by other organisations for inclusion in our council minutes and papers system, or in relation to agenda items for forums and boards, will not be edited to make them accessible.
Documents that are supplied to us by other organisations or members of the public for inclusion in our planning applications will not be edited to make them accessible.
Software, such as that which enables video appointments, linked from our website, which is under the control of our suppliers, may not be accessible, if our contract with them does not cover accessible development of 'out of the box' functionality. However, we aim to work with suppliers who's products are as accessible as possible when contracts are reviewed/renewed.
We'll finish detailing the systems which mean we're unable to comply with accessibility regulations, due to disproportionate burden, by 31 July 2021.
Ongoing improvements for increased accessibility
We’re committed to being a fair and inclusive council, and we're passionate about providing accessible services, ensuring they’re properly designed and coded, so more people can use them, more easily, regardless of their hardware, software, language, location, or ability.
Preparation of this accessibility statement
Our website is currently being (and will continue to be) reviewed for compliance with WCAG 2.1 AA; these tests are carried out internally using manual checks, alongside weekly automated sample test using SiteMorse. The findings of our ongoing SiteMorse reviews will continue to inform and prioritise our actions according to usage data, as we work to improve accessibility across our online services.
We re-assess a website or system for accessibility whenever it undergoes a major modification; 'page content' is checked every time it is updated.
Our current estimate is that all accessibility fixes will be undertaken no later than 31 December 2021.
This accessibility statement was prepared in June 2021, it was last reviewed on 18 June 2021, by our Web Services Team.