Working together to safeguard adults with care and support needs

Useful Information

In this section you will find useful information in relation to adult safeguarding together with helpful links to other organisations who provide specialist services or advice. 

The Citizens Advice consumer helpline provides practical and impartial advice on resolving consumer issues. If you want to report an issue to Trading Standards please contact this service who will share the information with Trading Standards. Use this website to find contact details for the helpline or use the online form to contact the service.

Independent Age provides clear free and impartial advice on a variety of issues including care and support, benefit, health and mobility. Take the scams quiz to see if you can beat the scammers.

A link to the scamwise guide is below.

The Telephone Preference Service is the official central opt out register on which you can record your preference not to received unsolicited sales or marketing calls.

 Similar to the TPS but for mail

 Opting out from the Royal Mail Door to Door stops all unaddressed items being delivered by Royal Mail


The Home Services Directory is a list of traders vetted by the City of York Council Trading Standards and Age UK to protect householders from bogus traders.


Mobile phone users can send a simple text message to opt out of unsolicited sales and marketing calls.

To register, mobile customers simply text ‘TPS’, followed by their email address to the shortcode 85095. They will receive a text reply from the TPS confirming their number has been successfully added to its database.

Registrants should notice a gradual reduction in unsolicited sales and marketing voice calls after a few days, although it can take up to 28 days for the service to become fully effective.


Other ways to protect against nuisance calls

As well as registering with the TPS, people can tackle nuisance calls and messages in other ways.


Ofcom has the following five tips:

  1. Be careful who you give your contact details to, whether it's online, on the phone, or in person.
  2. Look carefully at any marketing ‘opt-in' and ‘opt-out' boxes. These boxes are often buried in the small print. If you don't pay attention to them, you could find yourself inadvertently agreeing to be contacted by companies you don't recognise.
  3. If someone rings and asks for financial information over the phone, such as your account details or PIN number, don't provide it.
  4. Talk to your phone provider to see what privacy services are available, and consider a call-blocker - though be aware, you may need to pay for these services.
  5. If you receive a nuisance call or message, make a complaint. Complaint information helps regulators take action against companies acting unlawfully. If the call is a live telesales call, an automated marketing message, or a spam text message, complain to the Information Commissioner's Office. You can report spam texts to your mobile network operator by simply forwarding the text to 7726. If you receive a silent or abandoned call, complain to Ofcom.       


Ofcom's guides for consumers provide more information.